Frequently Asked Questions
What area do we service?
We service 1 square mile in the northwest side of Baldwin Park, CA (See MAP)
Office Hours: Monday to Thursday : 7:30 am to 6:00 pm (Closed for lunch)
Office Closed on the Following Holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve – Half Day (Tentative)
Christmas Day
New Year’s Eve – Half Day (Tentative)
What are the payment options?
Cash, Check, Credit/debit card ($3.00 transaction fee for credit/debit only in office or by phone)
In Office, Drop Box, By Phone, and Online through @ https://vvmwater.org (no convenience fee for online payments) and ACH
What is needed to open up service?
Home Owner: ID or CDL, Grant Deed or Deed of Trust, Mailing Address, Phone Number
Tenant: ID or CDL, Rental/Lease Agreement, Mailing Address, Phone Number
What is the cost to open service?
Home Owner: $100.00 Deposit Fee
$70.00 Establishment Fee non refundable
$40.00 Stock Transfer Fee non refundable
Tenant: $100.00 Deposit Fee
$70.00 Establishment Fee non refundable
What is the Assessment/Watermaster Fee?
What Is the Watermaster/Assessment?
The Main San Gabriel Basin Watermaster is a public agency that oversees groundwater use in the San Gabriel Valley. Think of it as a guardian and referee for underground water rights.
Key Roles:
- Tracks groundwater levels to prevent over-pumping.
- Allocates water rights fairly among cities, water companies, and private users.
- Coordinates replenishment by importing water from sources like the State Water Project.
- Protects water quality by monitoring contamination and cleanup efforts.
Why It Matters to Valley View
Valley View Mutual Water Company pumps water from the Main San Gabriel Groundwater Basin, so Watermaster’s decisions directly affect:
- How much water Valley View can pump
- How much it pays in replenishment assessments
- Long-term sustainability of Baldwin Park’s water supply
How often do we bill?
Most residential bills are bimonthly (every other month)
Irrigation, Multi Family Homes, Commercial, Industrial bills are monthly (every month)
When is my bill due?
Due dates vary but fall after the 15th of the billing month.
What if I do not receive my bill by mail or email?
You are still responsible to pay the water bill on time, if you do not receive bill by the first week of the month, please call the office to ask for balance. Any late payment will result in additional late fee of $25.00.
What if I don’t pay my bill after the due date?
Any outstanding bill not paid by the following month after the due Date will have an additional $25.00 delinquency fee.
Example: if your bill has a due date of the 17th and is not paid by the 17th of the Following month, it will be considered delinquent and a $25.00 delinquent fee will be added.
What if I cannot pay my bill on time?
Please call our office at (626)960-2759 to arrange payment.
