Frequently Asked Questions

What area do we service?

We service 1 square mile in the northwest side of Baldwin Park, CA (See MAP)

Office Hours: Monday to Thursday : 7:30 am to 6:00 pm (Closed for lunch)

Office Closed on the Following Holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day After Thanksgiving

Christmas Eve – Half Day (Tentative)

Christmas Day

New Year’s Eve – Half Day (Tentative)

What are the payment options?

Valley View Mutual Water Company offers several convenient ways to pay your bill. You can choose the option that works best for you:

  • Online Bill Pay
  • Cash, Check, or Credit/Debit Card
  • In Office
  • Drop Box (available 24/7)
  • By Phone (credit/debit accepted)
  • Online or QR Code
  • ACH Automatic Payments (free)

What is needed to open up service?

Home Owner: ID or CDL, Grant Deed or Deed of Trust, Mailing Address, Phone Number

Tenant: ID or CDL, Rental/Lease Agreement, Mailing Address, Phone Number

What is the cost to open service?

Home Owner:    $100.00 Deposit Fee

                                $70.00 Establishment Fee non refundable

                                $40.00 Stock Transfer Fee non refundable

Tenant:                 $100.00 Deposit Fee

                                $70.00 Establishment Fee non refundable

What is the Assessment/Watermaster Fee?

What Is the Watermaster/Assessment?

The Main San Gabriel Basin Watermaster is a public agency that oversees groundwater use in the San Gabriel Valley. Think of it as a guardian and referee for underground water rights.

Key Roles:

  • Tracks groundwater levels to prevent over-pumping.
  • Allocates water rights fairly among cities, water companies, and private users.
  • Coordinates replenishment by importing water from sources like the State Water Project.
  • Protects water quality by monitoring contamination and cleanup efforts.

Why It Matters to Valley View

Valley View Mutual Water Company pumps water from the Main San Gabriel Groundwater Basin, so Watermaster’s decisions directly affect:

  • How much water Valley View can pump
  • How much it pays in replenishment assessments
  • Long-term sustainability of Baldwin Park’s water supply
How often do we bill?

Most residential bills are bimonthly (every other month)

Irrigation, Multi Family Homes, Commercial, Industrial bills are monthly (every month)

When is my bill due?

Due dates vary but fall after the 15th of the billing month.

What if I do not receive my bill by mail or email?

You are responsible for paying your water bill by the due date, even if you do not receive your bill. If you have not received your bill by the first week of the month, please contact our office to request your balance.

*Please note that late payments will incur a $25.00 late fee.

What if I don’t pay my bill after the due date?

Any bill that remains unpaid by the same date in the following month will be considered delinquent and will incur a $25.00 delinquency fee.

Example: If your bill is due on the 17th and is not paid by the 17th of the following month, it will be marked delinquent and a $25.00 delinquency fee will be added.

What if I cannot pay my bill on time?

Please call our office at (626)960-2759 to arrange payment.

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